Privacy Policy

1. About Xsolv

2. Information We May Collect

Depending on how you interact with us, we may collect information such as:

We will only collect information that is reasonably necessary for the relevant purpose.

3. How We Use Personal Information

We may use personal information for purposes including:

• Responding to enquiries
• Providing information about our services
• Understanding business requirements
• Communicating with prospective or existing clients
• Processing service-related communications
• Managing business relationships
• Processing employment applications
• Conducting recruitment and selection
• Improving our website and services
• Maintaining website security
• Preventing fraud, misuse, or unauthorized activity
• Complying with legal and regulatory requirements
• Protecting our legal rights and interests

4. Consent and Lawful Processing

Where consent is required under applicable law, we will seek consent through an appropriate mechanism and provide information about the purpose for which personal data is being collected.

Where permitted by applicable law, personal information may also be processed for other lawful purposes without relying solely on consent.

You may withdraw consent where the applicable legal framework gives you that right. Withdrawal of consent may affect our ability to provide certain services or respond to certain requests.

5. Contact and Enquiry Forms

When you submit information through our contact or enquiry forms, we may use the information you provide to:

• Respond to your enquiry
• Contact you regarding your requirement
• Provide requested information
• Discuss our services
• Maintain appropriate business communication

Please do not submit unnecessary sensitive or confidential information through public website forms.

6. Careers and Recruitment

If you apply for a position through our website, we may collect information including:

• Name
• Contact details
• Resume/CV
• Educational qualifications
• Professional experience
• Skills
• Employment history
• Other recruitment-related information

This information may be used for recruitment, evaluation, communication, background verification where legally permitted, and related employment purposes.

We may retain applicant information for a reasonable period for recruitment and legitimate business purposes, subject to applicable law.

7. Cookies

Our website may use cookies and similar technologies to improve website functionality, security, performance, analytics, and user experience.

Cookies may be used to:

• Remember preferences
• Understand website usage
• Improve website performance
• Analyse traffic
• Maintain security

Where consent is required for specific types of cookies, we will provide an appropriate consent mechanism.

You may be able to manage cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

8. Sharing of Personal Information

We do not sell personal information merely for the purpose of commercializing your personal data.

We may share personal information with appropriate third parties where reasonably necessary, including:

• Technology and hosting providers
• Website service providers
• Recruitment or HR service providers
• Professional advisers
• Business partners where necessary for a specific service
• Government authorities or law-enforcement agencies where legally required
• Other service providers acting on our behalf

Third-party service providers may only receive information reasonably necessary for the relevant purpose, subject to appropriate contractual or legal safeguards where applicable.

9. Business Clients and BPO Operations

Where Xsolv processes personal information on behalf of a business client as part of a BPO, customer support, telecalling, recovery, collection, or other outsourced service, the handling of such information may also be governed by the applicable agreement and instructions between Xsolv and that client.

In such circumstances, Xsolv may process information on behalf of the relevant client for the purposes authorized by that client and applicable law.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, loss, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We continuously review our security practices based on the nature of information processed and applicable legal requirements.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business requirements, or for compliance with applicable legal, regulatory, contractual, accounting, or dispute-resolution obligations.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable law.

12. Your Rights and Requests

Subject to applicable law, individuals may have rights relating to their personal information, including rights to request access to information, correction, updating, erasure, withdrawal of consent, or other rights provided under applicable law.

Requests may be submitted to:

We may need to verify the identity of the requester before processing certain requests.

13. Children's Information

Our website is not intentionally designed to collect personal information from children.

Where applicable, we will handle children's personal data in accordance with the requirements of applicable Indian law.

14. Third-Party Websites

Our website may contain links to third-party websites, platforms, social media pages, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policies of those third parties before providing information to them.

15. International Data Transfers

Where personal information is transferred or processed outside India, we will take steps required by applicable Indian law and contractual arrangements governing the relevant processing.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

17. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information: